Order Tracking and Delivery Question
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Once your order is shipped, you’ll receive an email titled "Shipment from Order #****** is on the Way,"* which will include your tracking number and other shipping details. Tracking numbers can take up to 48 hours to activate. If you encounter an error while tracking initially, rest assured it s...
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How Long Will It Take For My Order To Arrive?
United States: 7–10 business days United Kingdom: 4–10 business days Europe: 7–10 business days Canada: 7–10 business days Australia: 7–10 business days New Zealand: 7–10 business days Other Countries: 10–30 business days Note: Delivery times may vary due to factors like flight delays, weather co... -
The Tracking Information Is Stuck/ Not Updating?
Tracking status delays may occur due to: Processing times at distribution centers. Courier network delays or customs inspections. If no updates appear for 25 days, please contact us at support@restoralabs.com to report your package as potentially lost. We will assist you in arranging a replaceme... -
The Tracking Information Says 'Delivered,' But I Haven't Received It.
If your package is marked as delivered but hasn’t arrived: Check common delivery areas, such as porches, lobbies, or mailrooms. Ask neighbors or building management if they accepted the package on your behalf. Wait 1–2 business days, as carriers may mark a package delivered prematurely. If the p...